Frequently Asked Questions about Scentsy Fragrance Closeout Items.
Q: When will Scentsy Fragrance offer closeout products?
A: Select discontinued Scentsy Fragrance products will be made available in the closeout section of the Personal Website (PWS) on March 1 and Sept. 1, after a seasonal catalog transition. Scentsy Fragrance bars, however, will be made available on April 1 and Oct. 1 or one month after a seasonal catalog transition. Scentsy may choose to offer additional products in closeout at later dates.
Q: How does Scentsy Fragrance select products to offer in closeout?
A: Scentsy selects products for closeout that are no longer offered in the current catalog, not anticipated to be re-introduced in the future, and have sufficient inventory to warrant continued sales.
Q: How much will closeout products cost?
A: Scentsy closeout products are available at a 20 percent discount.
Q: Who may purchase closeout products?
A: Consultants may purchase closeout products through their Workstation, and customers may purchase the Scentsy closeout products on this website.
Q: How long will the Scentsy Fragrance closeout products be available?
A: Discontinued products will be available while supplies last. They will be removed from the Workstation and PWS once the inventory is gone.
Q: Does the purchase of a closeout product count toward a party order and for free shipping?
A: Discontinued products can be added to any party order and will qualify toward the $150 (USD)/$200 (CAD) minimum to receive free shipping.
Q: Do the discontinued products qualify for Host Rewards?
A: Discontinued product purchases will qualify toward a “Host Base” but cannot be purchased with Host Rewards (Half-Priced Items, Host Credit, and Perpetual Party Rewards).
Q: Can the discontinued products be added to a multipack?
A: No, discontinued products cannot be added to a multipack.
Q: Can closeout products be exchanged for another Scentsy product?
A: No. Although Consultants are expected to honor the 30-day satisfaction guarantee (Policies and Procedures section 9.2), closeout products cannot be exchanged through Scentsy as they are not resalable.
Q: What if the closeout product received is damaged or defective?
A: All Scentsy products come with a Lifetime Replacement Warranty. Product warranty claims will be replaced with the same closeout product unless it is no longer available. If this occurs, you will be able to choose another like closeout product.